| 1.Q:Are you manufacturer? |
| A： |
| Yes,we are the professional manufacturer with more than 16 years experience in this area. |
| 2.Q: What’s the delivery time for the machines? |
| A: Normal machines our delivery time is 20 days after getting deposit, customized machines should confirm with our sales persons. |
| 3. Q: How about the after-sale service ? |
| A: |
| 1).reply it at once when machines break down, by email/whatsapp/direct line,if by email,it reply it within 12 hour |
| 2) if clients need , we can appoint engineers to help install the machines and train the workers |
| 4.Q:What’s the guarantee time ? |
| A: |
| 1).All machines guarantee time is one year, not including wearing parts. |
| 2) If machines parts broken, we will give for free, but clients should afford courier fees. |
| 3).24 hours on line service each day, free technical support. |
| 5. Q: Do you provide equipment operation training? |
| A: |
| Yes. We can send professional engineers to the working site for equipment installation, adjustment, and operation training. Also support online training. |
| 6.Q: What is the payment terms ? |
| A: |
| Any payment method you want,such as T/T, L/C and so on. |